technical support-凯发k8国际官网

一、pre-sales technical support

the pre-sales service department aims to provide customers with comprehensive solutions, help customers study and analyze the optimal processing technology of products, and undertake the processing of customer samples. as the customer training and on-site operation experience center, the department has trained many professional and technical personnel for customers in various fields over the years.

1、provide machine tool selection service for customers, introduce the characteristics and advantages of various models of the company, recommend the most suitable models to customers, to achieve the optimal cost performance.

2、to provide customers with the most professional process analysis, to solve customers in the production of difficulties, so that customers have no worries. assist customers to complete sample production if necessary.

3、assist customers to select necessary auxiliary machines and tools to complete the automatic assembly line in machine tool production process.

二、after-sale service

adhering to the business philosophy -- "all for customers", the after-sales service department always carries out the service tenet-- quick response, timely dispose and thorough settlement.

1、after customers purchase machine tools in our company, our company will provide customers with free installation and training services, so that customers can quickly master the operation and function of machine tools and can be put into production as soon as possible.

2、customers in the process of using the machine encountered any problems and questions, can be solved by telephone consultation or on-site service for customers, reduce machine downtime and increase the efficiency of machine tools.

3、customers need to step by step to understand the performance and application of machine tools, operators can be arranged to our company for free learning and training.

reminding:

dear customers,

before our engineers come to your company for installation and commissioning services, please make the following preparations so that our engineers can carry out the work smoothly and efficiently after their arrival.

1、 prepare the three-phase 380v power supply and ground wire, and lead it to the position of the machine tool to be installed with 2.5mm wire, so that our engineers can connect the machine tool and supply power to the machine tool after they arrive.

2、prepare the pressure of 0.5mpa necessary for normal operation of the machine and connect it to the side of the machine with the air pipe of t8.

3、prepare enough cutting oil used in the process of core walking machine (such as: ros cutting pure oil a12).

4、prepare lubricating oil for machine tools (e.g., roth a32).